Privacy Policy

The short version

This website has no sign-up forms and never asks you to enter personal information directly. We don't use analytics, advertising, or tracking cookies. Every booking is arranged by you messaging us on WhatsApp, phone, or Instagram — so almost everything we know about you comes from that conversation, not from anything typed into this Site.

Data we collect through this website

Browsing rentacarflojd.com on its own does not require you to submit any personal data — there are no contact forms, no account sign-up, and no online payment. The only cookie this Site sets is a strictly necessary one that remembers your chosen language (English, Russian, or Montenegrin/Serbian); it carries no tracking value and is not shared with anyone.

Like any website, our hosting provider automatically logs standard technical information for security and reliability — things like your IP address, browser type, and the pages requested — for a limited period. We don't use this data to build a profile of you or for marketing.

Data we collect when you book with us

When you contact us on WhatsApp, by phone, or on Instagram to book a car, we collect the information you share in that conversation, which typically includes:

• Your name and phone number, or Instagram handle
• Your travel dates and rental preferences — car class, delivery or pickup, drop-off address
• Any other details you volunteer to help us arrange the rental

Data we collect when you collect your car

Montenegrin law and our insurance require us to verify who is driving a rented vehicle. When you collect the car — never before, and never through this website — we ask to see your driver's licence and a valid ID or passport, and we keep a copy along with the rental agreement you sign in person. We do not collect or store this information online; it's handled entirely in person at handover.

Payments

This website does not process, collect, or store any payment information. We do not accept online payments at all — payment is always arranged directly with you, in person or by a method we agree on together at booking, never through the Site. We never see or store your card details.

Why we process your data

We rely on the following legal grounds, consistent with Montenegro's Law on Personal Data Protection:

• Performance of a contract — to arrange, confirm, and fulfil your car rental.
• Legitimate interest — to keep our website and service secure, prevent fraud, and communicate with you about your booking.
• Consent — you choose to start a conversation with us on WhatsApp, phone, or Instagram, and you're free to end it, or ask us to delete what was shared, at any time.
• Legal obligation — where we're required to verify a driver's identity or retain rental records for insurance and accounting purposes.

Who we share your data with

We do not sell your personal data, and we do not share it with third parties for their own marketing. The only parties who ever see your data are:

• The technology providers that run this website and store our fleet data, who process data only on our instructions.
• WhatsApp, Instagram, and your mobile network, simply by virtue of how messaging and calls work — their own privacy policies apply to those platforms.
• Insurers, authorities, or legal advisers, but only where required to settle a claim, respond to an accident, or comply with the law.

Where your data is stored

Our website and booking records are hosted using cloud infrastructure that may store or process data outside Montenegro, including within the European Union. Where that happens, our providers are contractually required to protect your data to a standard consistent with this policy.

How long we keep it

We keep booking and communication records only as long as we need them to fulfil your rental and to meet our own accounting and insurance obligations, generally no longer than Montenegrin tax and commercial record-keeping rules require. Copies of ID or a licence taken at handover are kept only alongside the signed rental agreement, and not indefinitely.

Your rights

Under Montenegro's Law on Personal Data Protection, you have the right to:

• Ask what personal data we hold about you, and get a copy of it.
• Ask us to correct anything that's inaccurate or out of date.
• Ask us to delete your data, where we're not required to keep it for legal or accounting reasons.
• Object to, or ask us to restrict, how we use your data.
• Lodge a complaint with Montenegro's Agency for Personal Data Protection and Free Access to Information (AZLP) if you believe your data has been mishandled.

Cookies

The only cookie this Site uses today is a strictly necessary one (named NEXT_LOCALE) that remembers whether you're browsing in English, Russian, or Montenegrin/Serbian. It doesn't track you across other websites and isn't used for advertising or analytics. We don't currently use Google Analytics, Meta Pixel, or any similar tool — if that ever changes, we'll update this policy first and ask for your consent where required.

Children

Our service is not directed at, or available to, children. Renting a car requires a valid driver's licence, so by nature our customers are adults.

Changes to this policy

We may update this Privacy Policy from time to time — for example, if we add new tools to the website. The "last updated" date at the top will always reflect the latest version. If a change is significant, we'll do our best to make that clear.